Ombudsman's Office

The Ombudsman's Office is available to all university members for the purpose of dealing with internal university concerns and complaints, provided that they do not lie within the competence area of other bodies.

University members who wish to contact the Ombudsman's Office can describe their concern in a brief letter. They can also call a member of the Ombudsman's Office in advance. The Ombudsman's Office will then invite the person to discuss the problem and clarify who is responsible and what potential approaches can be taken. The Ombudsman's Office can organize and assist in discussions, mediate in disputes, help find constructive solutions and make recommendations. However, the Office is not a judge and does not make any decisions.

Confidentiality

Members and the secretariat of the Ombudsman's Office are obligated to protect confidentiality. The Ombudsman's Office provides information only with the express consent of the claimant. It is under no obligation to provide information to anyone.