x
Loading
+ -

University of Basel

FAQ - Zoom

This is a list of frequently asked questions about video conferencing with Zoom with a focus on its use in online teaching. More FAQs concerning data protection and security when using Zoom can be found here: https://its.unibas.ch/de/anleitungen/applikationen-websites/digitale-meetings-und-unterrichtsformen/ (in German only).

  • Where can I find general information about using Zoom at the University of Basel?

    You will find all important information about Zoom at the University of Basel on the website zoom.unibas.ch (in German).

  • Where can I find instructions and tutorials on how to use Zoom?

    The online help provided by Zoom, with detailed instructions and video tutorials, is extensive and in many cases very useful. The entry page to the Zoom online help can be found at https://support.zoom.us.

  • Where can I find a step-by-step instruction how to use zoom for online teaching?

    You can find a step-by-step instruction in chapter 5 on https://tales.nmc.unibas.ch/en/online-lehrveranstaltungen-17/

  • I have a guest lecturer in my class. How can I provide access to my zoom meeting?

    Guests can get invited by the host of the seminar who can then give them presentation rights.

    To give host rights to your guest, activate in your Zoom settings under "Meeting" the function "Co-Host". This will allow you in all meetings to promote a participant to Host and to exit the meeting without terminating it for the others.

  • How many people can take part in a Zoom meeting simultaneously?

    The University of Basel has a Zoom license with a capacity of 300 participants per meeting. On request at IT Service desk this can be increased to 500 participants.

    Transmission problems are mainly caused by weak wifi connections at the participants' end. In such cases, it may help to turn off the video and audio output of the participants (i.e., they can see and hear, but they can't be seen or heard). The person hosting the meeting can monitor this centrally.

  • I have a very high number of participants in my course (more than fifty). Can I use Zoom in this case?

    Since the fall semester 2020, the University of Basel has a Zoom license for all its members (i.e. teaching and administrative staff and students).

    This number can be increased to 500 participants upon request at the IT Service Desk. However, transmission problems can occur – mostly due to insufficient Wi-Fi connections on the participants' side. In such cases, it may help to turn off the participants' video and audio output (i.e., they can see and hear, but they cannot be seen or heard). The person hosting the meeting can monitor this centrally.

  • I would like my students to talk in smaller groups within an online lecture/seminar. How can I do this with Zoom?

    If you would like to have your students exchange in smaller groups in the context of an assignment within an online lecture or seminar, they will not need to initiate Zoom sessions of their own.

    Zoom provides an option to create «Breakout Rooms» for your students to exchange in smaller groups without having to leave your meeting. As the host of the meeting, you'll need to enable this function (simply called "Breakout-Rooms") in your online Zoom profile.

    Choose these configuration options: Seetings → Meeting → In Meeting (Advanced) → Breakout rooms. Then the Breakout room option will appear at the bottom of the usual Zoom video conferencing interface of both host and co-hosts. Beside the host also co-hosts can administer the breakout rooms.

    This video explains how to set up Breakout rooms in a meeting: 

    https://support.zoom.us/hc/en-us/articles/206476313

  • I would like to use the new breakout rooms feature which lets participants make their own choice which breakout room they would like to join, and also switch between rooms. Some of the students don't have this option when I try to do this.

    The host and co-host can create breakout rooms with the option for participants to self-select which breakout room they would like to join - this feature is available only with the Zoom Client 5.3.0 or later installed on your computer. If enabled, participants can move freely between breakout rooms. However to do so, also the participants need to be on Client 5.3.0 or later.

    To ensure that the latest version of Zoom is installed on your computer, open Zoom and click on your profile picture/symbol in the upper right corner. Go to "Check for updates" and install the newest version if applicable.

  • My students are supposed to meet in groups outside of classes in a self-organized way. Can they also use Zoom?

    Students of the University of Basel are included in the Zoom license of the university. This allows them to set up meetings with up to 300 participants of unlimited duration.

  • Do I need Zoom's webinar extension to teach online?

    With the Zoom license of the University of Basel, up to 300 persons can participate in live online courses via videoconference (so called "meetings"). On request at IT Service desk this can be increased to 500 participants. Chats, polls and break-out rooms are all currently available, on top of audio and video. The functionalities of Zoom meetings meet the needs of both, very interactive and less interactive, courses and they can be customized to your needs in the settings.

    Beside "meetings" Zoom also offers a webinar platform which is less beneficial for virtual classrooms as some of the functionalities like breakout rooms, meeting reactions, file exchange and waiting room are not available. If you want to use the webinar platform for another purpose please contact the IT Service Desk (support-its@unibas.ch or phone +41 61 207 14 11). A comparison between Zoom mettings and webinars can be found on this website https://support.zoom.us/hc/en-us/articles/115005474943-Meeting-und-Webinar-im-Vergleich.

  • Can I use the same Zoom link for my course during the entire semester or should I create a new link for each session?

    We recommend to use the same link for your course throughout the semester. To do so please schedule a recurring meeting in Zoom. This ensures that the link or rather the meeting ID will not expire during the semester. A recurring meeting ID will expire only 365 days after the meeting has been started for the last time. In contrast, a non-recurring meeting ID will expire 30 days after the meeting date.

  • How often or how long can I use the link for a Zoom meeting?

    How often or how long the link (or more precisely the meeting ID) for a Zoom meeting can be used depends on the type of the meeting.

    A non-recurring meeting ID will expire 30 days after the scheduled meeting date. You can hold meetings with the same meeting ID as many times as you wish within the 30-day period.

    A recurring meeting ID will expire 365 days after you started the meeting for the last time. The meeting ID can be reused.

    Scheduled meetings can be started at any time before the scheduled time. The link will not expire or become invalid unless either the 30-day period is exceeded (for a non-recurring meeting), or a link has not been used for over 365 days (for a recurring meeting), or the link has been deleted from your Zoom account.

    An instant meeting link will expire as soon as the meeting is over.
    The link (or more precisely the ID) for your private meeting room does not expire.

  • Should I use end-to-end encryption for Zoom meetings in teaching or better not?

    End-to-end encryption for meetings is available in Zoom. This function has to be enabled when planning a meeting. We suggest to use it in teaching only in exceptional cases for sensitive content (e.g. patient data), since many functions useful for online teaching will be disabled when using this option, especially Breakout Rooms and Polling. A detailed list can be found on the Zoom support page https://support.zoom.us/hc/en-us/articles/360048660871-End-to-end-E2E-encryption-for-meetings.

    In addition, both host and participants must use Zoom Client 5.5.0 or later. Participation via web client is not supported.

    To ensure that the latest version of Zoom is installed on your computer, open Zoom and click on your profile picture/symbol in the upper right corner. Go to «Check for updates» and install the latest version if applicable.

  • I know that Zoom has new features. However, I cannot see them in my version. How do I get the latest update?

    To ensure that the latest version of Zoom is installed on your computer, open Zoom and click on your profile picture/symbol in the upper right corner. Go to "Check for updates" and install the newest version if applicable.

  • I have concerns about Zoom when it comes to data protection. Where can I find information?

    On the main website about Zoom at the University of Basel you will also find information (in German only) regarding data protection and security of Zoom: https://zoom.unibas.ch/de/datenschutz/

Further information
To top