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University of Basel

FAQ - Zoom

This is a list of frequently asked questions about video conferencing with Zoom with a focus on its use in online teaching. More FAQs concerning data protection and security when using Zoom can be found here: https://its.unibas.ch/de/anleitungen/applikationen-websites/digitale-meetings-und-unterrichtsformen/ (in German only).

  • How can I get a Zoom-Account?

    In the fall semester 2020, all members (i.e. teaching and administrative staff and students) of the University of Basel can log in on https://unibas.zoom.us/ with their unibas- or stud.unibas-mail adress, respectively. To connect an existing account with the license of the University please follow the instruction in Chapter 5.4 on https://tales.nmc.unibas.ch/en/online-lehrveranstaltungen-17/

    If you encounter problems when trying to log in with your unibas- or stud.unibas e-mail address, please contact the IT Service Desk (support-its@unibas.ch or phone +41 61 207 14 11).

  • I am a member of the teaching or administrative staff at the University of Basel. I only have a basic licence for Zoom and thus can only run meetings of 40 minutes. How can I get a Pro licence?

    You most likely have an account on Zoom.us
    In the fall semester 2020, all members (i.e. teaching and administrative staff and students) of the University of Basel can log in on https://unibas.zoom.us/ with their unibas- or stud.unibas-mail adress, respectively. To connect an existing account with the license of the University please follow the instruction in Chapter 5.4 on https://tales.nmc.unibas.ch/en/online-lehrveranstaltungen-17/

    If you encounter problems when trying to log in with your unibas- or stud.unibas e-mail address, please contact the IT Service Desk (support-its@unibas.ch or phone +41 61 207 14 11).

  • Where can I find a step-by-step instruction how to use zoom for online teaching?

    You can find a step-by-step instruction in chapter 5 on https://tales.nmc.unibas.ch/en/online-lehrveranstaltungen-17/

  • My Zoom access does not work, although I logged in with the unibas- or stud.unibas e-mail address. Where can I get help?

    In the fall semester 2020, all members of the University (i.e. administrative and teaching staff as well as students) should have access to the university's license for the Zoom application.

    If you encounter problems when trying to log in with your unibas- or stud.unibas e-mail address, please contact the IT Service Desk (support-its@unibas.ch or phone +41 61 207 14 11).

  • I have a guest lecturer in my class. How can I provide access to my zoom meeting?

    Guests can get invited by the host of the seminar who can then give them presentation rights.

    To give host rights to your guest, activate in your Zoom settings under "Meeting" the function "Co-Host". This will allow you in all meetings to promote a participant to Host and to exit the meeting without terminating it for the others.

  • How many people can take part in a Zoom meeting simultaneously?

    The University of Basel has a Zoom license with a capacity of 300 participants per meeting. On request at IT Service desk this can be increased to 500 participants.

    Transmission problems are mainly caused by weak wifi connections at the participants' end. In such cases, it may help to turn off the video and audio output of the participants (i.e., they can see and hear, but they can't be seen or heard). The person hosting the meeting can monitor this centrally.

  • I have a very high number of participants in my course (more than fifty). Can I use Zoom in this case?

    For the fall semester 2020, the University of Basel has a Zoom license for all its members (i.e. teaching and administrative staff and students). On request at IT Service desk this can be increased to 500 participants. However, transmission problems can occur - mostly due to insufficient wifi connections of the participants.

    In such cases, it may help to turn off the participants' video and audio output (i.e., they can see and hear, but they cannot be seen or heard). The person hosting the meeting can monitor this centrally.

  • My Zoom disconnects after 40 minutes. How can I solve this problem?

    You most likely only have a basic Zoom license on Zoom.us. For the fall semester 2020, the University of Basel provides a Zoom license for all its members (i.e. teaching and administrative staff and students). This means that the duration of calls is unlimited and meetings can involve up to 300 persons.

    In the fall semester 2020, you can log in on https://unibas.zoom.us/ with your unibas- or stud.unibas-mail adress respectively. To connect an existing account with the license of the University please follow the instruction in Chapter 5.4 on https://tales.nmc.unibas.ch/en/online-lehrveranstaltungen-17/

    If you encounter problems while trying to log in with your unibas- or stud.unibas e-mail address, please contact the IT Service Desk (support-its@unibas.ch or phone +41 61 207 14 11).

  • I would like my students to talk in smaller groups within an online lecture/seminar. How can I do this with Zoom?

    If you wish your students to talk in smaller groups in the context of an assignment within an online lecture or seminar, they won't have to initiate Zoom sessions of their own.

    Zoom provides an option to create "Breakout Rooms" for your students to exchange in smaller groups without having to leave your meeting. As the host of the meeting, you'll need to enable this function (simply called "Breakout-Rooms") in your online Zoom profile.

    Follow the configuration options Seetings -> Meeting -> In Meeting (Advanced) -> Breakout rooms. Then the Breakout option will appear at the bottom of the usual Zoom video conferencing interface.

    This video explains how to set up breakout rooms in a meeting: 
    https://support.zoom.us/hc/en-us/articles/206476313

  • Where can I find instructions and tutorials on how to use Zoom?

    The online help provided by Zoom, with detailed instructions and video tutorials, is extensive and in many cases very useful. The entry page to the Zoom online help can be found at https://support.zoom.us.

  • I have concerns about Zoom when it comes to data protection. Where can I find information?

    The IT Services published a list of FAQs (in German only) regarding data protection and security of Zoom:

    https://its.unibas.ch/de/anleitungen/applikationen-websites/digitale-meetings-und-unterrichtsformen/

  • Do I need Zoom's webinar extension to teach online?

    With the Zoom license of the University of Basel, up to 300 persons can participate in live online courses via videoconference. On request at IT Service desk this can be increased to 500 participants. Chats, polls and break-out rooms are all currently available, on top of audio and video.

    Zoom also offers a "Webinar" option with more functions (up to 100 interactive video participants and 10'000 attendees and some special features: for an overview, see https://zoom.us/docs/doc/Zoom%20Video%20Webinars.pdf). The Webinar option is not part of the Basel license, as for online teaching its advantages are very limited.

  • My students are supposed to meet in groups outside of classes in a self-organized way. Can they also use Zoom?

    For the fall semester 2020, students of the University of Basel are included in the Zoom license of the university. This allows them to set up meetings with up to 300 participants of unlimited duration.

    As before, students can also use the tool called SWITCHmeet: https://unibas.meet.switch.ch

    Instructions for these tools can be found here https://edutools.unibas.ch/en/overviewtools/.

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